Your satisfaction is our utmost priority. Learn how our 100% Free Re-Wash Guarantee and simple refund process works.
If you feel any garment was not cleaned or steam pressed up to our gold standard, let us know within 24 hours of delivery. We will pick it back up and re-process it completely free of cost.
We understand that schedules can change unpredictably. Here is how order cancellations are handled:
You can cancel your scheduled pickup anytime before our pickup rider has departed for your location without any fee or questions asked.
If our pickup executive has reached your address and you choose to cancel, a nominal ₹49 fuel & conveyance fee may be requested to compensate the rider's trip.
Once your garments have been weighed, tagged, and loaded into washers, dry cleaning machines, or steamers, cancellation is no longer possible.
Every garment processed at Aaj Clean undergoes a stringent 3-tier quality audit. In case our service does not meet your expectations:
Monetary refunds are granted under the following clear conditions:
Once approved by our store operations manager, your refund will be credited in accordance with the following turnaround times:
Instant / Fast Mode
Credited to your Google Pay, PhonePe, or Paytm account within 24 to 48 hours.
Standard Bank Mode
Reflected in your bank or card statement within 5 to 7 business days as per banking norms.
Follow these 3 quick steps for rapid resolution:
Take a clear picture of the garment with its tag or invoice copy.
Send details to +91 98181 80069 or call 011-69655332.
Our customer care manager will immediately arrange free pickup or refund.
Our store team in Chattarpur is here to help you daily 8:00 AM – 9:00 PM.
