Privacy Policy

1 Overview & Commitment

At Aaj Clean (operating from A-12, Chattarpur Extension, New Delhi - 110074), we are committed to upholding the trust of our customers. This Privacy Policy outlines how your personal data is collected, processed, and safeguarded when you request laundry pickups, dry cleaning, or franchise inquiries through our website, mobile site, phone numbers, or WhatsApp.

We strictly do not sell, rent, or lease your personal identification information or phone numbers to external marketing agencies or third-party data brokers.

2 Information We Collect

To provide accurate doorstep laundry pickups and reliable delivery, we collect the following minimum necessary details:

Contact & Identification

Customer full name, primary mobile phone number, WhatsApp contact, and optional email address.

Pickup & Delivery Address

Flat/House number, society or apartment name, street landmarks, pin code, and delivery navigation instructions.

Order & Transaction Data

Weight of laundry, itemized dry cleaning counts, special washing instructions, invoices, and payment receipts.

Technical & Franchise Queries

IP address, browser type, cookies for site functionality, and investment preference details submitted in franchise forms.

3 How We Use Your Information

Doorstep Logistics: Facilitating our delivery rider to locate your home and collect/deliver garments at scheduled time slots.
Order Communications: Dispatching real-time updates via WhatsApp or SMS regarding order receipt, item weighment, invoice generation, and out-for-delivery alerts.
Customer Support: Addressing inquiries, re-wash requests, quality feedback, or queries submitted via our helpline (`+91 98181 80069` or `011-69655332`).
Service Improvements: Refining our route efficiency, dry cleaning processes, and digital ordering interface based on anonymous metrics.

4 Zero Data Selling & Third-Party Disclosure

We hold a strict policy against data commercialization. We only share critical logistical fragments with authorized partners essential to complete your service:

Logistics Personnel: Your contact number and address are shared solely with the assigned delivery executive for fulfillment.
Licensed Cloud Infrastructure & Messaging: Reliable communication APIs (e.g. WhatsApp Business Cloud, SMS gateway) for automated transactional receipts.
Legal Obligations: In rare cases, where required by Indian law, court order, or governmental investigative agency.

5 Payment Details & Banking Security

Aaj Clean does not store or process sensitive banking information such as debit/credit card CVV codes, bank passwords, or UPI PINs.

All online transactions are performed either via direct QR code scan upon delivery, official UPI handles, or authorized RBI-regulated payment gateways utilizing end-to-end 256-bit SSL encryption.

6 Cookies & Website Analytics

Our website uses basic standard session cookies to remember navigation states (e.g., active tabs, calculator states, modal popups). You can disable cookies in your web browser settings at any time without impacting your ability to call or WhatsApp us directly for bookings.

7 Your Rights & Data Deletion

In accordance with digital data privacy principles, you have the right to:

Review and request a summary of personal details stored in our booking log.
Update or correct outdated phone numbers or delivery addresses.
Request the complete deletion of your customer profile and historical contact records by messaging our privacy desk.

8 Grievance Officer & Support Desk

If you have questions, concerns, or grievances regarding our privacy practices or data handling, please contact our designated grievance team:

Entity: Aaj Clean (Laundry • Dry Clean • Care)

Official Address: A-12, Chattarpur Extension, New Delhi - 110074

Direct Helpline: +91 98181 80069 | 011-69655332

Official WhatsApp: +91 98181 80069